This coincides with their horribly distorted little ditty played over and over again. The ad stream is intentionally over-amped. If you turn it down you will not be able to hear if a human ever comes on line.
And just to make sure that you are paying attention they interrupt every few minutes with a ringing noise which sounds like you are being connected to an agent. Very clever. Their ads are more important that customer satisfaction with their terrible service.
So fuck you Atlantic Broadband. You are history the second an alternative becomes available (AT&T is close). Moreover, I am going to work with the mayor of Miami Beach to ensure that we bring in more competition to the island! The likely next mayor is a friend.
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